Server

Summary:

Silk is a craft cocktail lounge in downtown Utica with a food program built to impress. The Silk Lineup is bold, non-traditional, and meant to be shared, and many guests don't know it exists yet. You are the person who changes that, table by table. Serving here means guiding guests through the menu, selling the experience with confidence, and delivering service that matches the standard of everything else in this building.

This role is not limited to your section. You are a working member of the whole operation: you assist front of house and back of house wherever the business needs you, and you clean to management and ownership standards at the end of every shift, every time. Phone use during your shift is zero. If you want a job where you drop checks and disappear, this is not it.

What You’ll Do:

  • Greet every table within 30 seconds of arrival with a professional introduction and confirm any food allergies up front

  • Know the Silk Lineup and beverage menu cold, guide guests toward plates and cocktails confidently, and make suggestions that fit what they're drinking and ordering

  • Actively sell the food program. Guests who came for cocktails should leave knowing we serve food worth coming back for.

  • Take food and drink orders accurately and enter them through the POS correctly

  • Stay engaged with your tables throughout the dining experience: clear as you go, keep tables clean, and check in consistently

  • Catch problems early and correct them, escalating to management when appropriate

  • Prepare accurate checks and collect payments per company accounting procedures

  • Keep communication with the bar and kitchen clear and consistent so nothing gets lost, dropped, or comped unnecessarily

  • Assist front of house and back of house as needed for the benefit of the business, including bussing, running, stocking, and supporting other positions as directed

  • Complete closing duties and clean to management and ownership standards at the end of every shift. Done means inspected-clean, not looks-fine.

  • Maintain a polished, professional appearance and a positive working relationship with every member of the team

Who You Are:

  • Outgoing, polished, and genuinely invested in giving every guest an elevated experience

  • A self-starter who finds the next task without being told. If your section is caught up, you are helping the floor.

  • Reliable. You show up on time, every shift, ready to work.

  • Coachable. You take constructive criticism professionally, apply it, and come back better.

  • You take direction from management and ownership without pushback

  • Calm under pressure and able to produce high-quality work unsupervised

  • Accurate with money and confident on a POS system

  • Willing to follow instructions and ask questions when you need clarity

  • Able to lift 50 pounds repetitively per shift, safely maneuver trays, and stand for long periods

  • Comfortable in a busy restaurant environment

  • High school diploma or equivalent preferred; restaurant experience is a plus

  • Knowledge of craft cocktails and wine is a real advantage here and will be put to use

Compensation:

  • $10.35-12.00/hour, depending on experience

Benefits:

  • Employee discount

  • Paid training

  • Flexible scheduling

SUBMIT APPLICATION